The folks at Elite pride themselves on doing good business and I truly believe that. After recurring cooling issues had surfaced on my 3yr old system (not previously installed by Elite), Elite sent over the best-of-the-best to help me. I had used their services in the early days of their business and this time, a totally new business showed up.
In a uniform on a Saturday morning and at my door was one of their tops techs, Cecil, and Chris, the VP of Services, who is a 3rd generation HVAC guru. These are the guys you can only hope show up at your door as you navigate the sea of questionable contractors!
Within 15 minutes of arrival, no joke, the problem was diagnosed. After months and months of cooling issues that seemed so trivial, I just couldn’t believe it was that easy for them to spot.
He confidently diagnosed the issue, showed the refrigerant leak to me, explained the mechanics behind it and offered a solution. I was literally in tears and was very pleased with this step because I was able to actually see the issue for myself rather than just taking someone’s word at face value.
Not only was I impressed but it restored my trust and confidence in knowing that providing outstanding customer service is still at the forefront of business, rather than it being just an extension or an afterthought.
That said, I look forward to a longlasting relationship with Elite Comfort for years to come and am confident that the collective experience, trained eye and passion for customer service demonstrated by their Top Management/Ownership certainly has a trickle-down effect on their tech teams. You will be getting honest, efficient and genuine service!
Thanks Charles, Chris and Cecil for taking care of me!!
Bev P.