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I called to get a furnace inspection. When I asked what dates were available, the operator (Janelle) mentioned first availability was 11am. I responded 11am as in today (it was 10:30am). She responded yes and within 10 min, I received a text the technician was on his way. By 11am technician was at my home. Wow, that is fast service and I only needed an inspection. Technician (Michael) was very thorough, explained and answered all my questions. he found a loose wire, which I suspect had been loosened and left unplugged by another company which had done inspection. This other company told me the furnace coil was bad and tried to sell me a new coil worth approximately $5000. Always get a second opinion. In the end I only paid for the inspection, new maintenance plan and replaced a capacitor which was not bad, but recommended as was close to failing. I am not an expert in HVAC but I can usually tell when someone is being honest. This company, Elite Comfort is fast, thorough, and honest with reasonable rates. One cannot ask for more. Definitely recommend them.
Richard P.
COULDN’T BE HAPPIER! I bought a rental house for my son and his family in Kingwood. The furnace pilot wouldn’t light and they needed heat asap because winter “hit” and they have twin toddler girls. I called these guys around 1:00 today and Charles promised me (without me even asking) that he would have someone out today, if not tonight to make sure they had heat tonight. And… they did. By 4:30 today, they had come out and fixed it! They told me the furnace was indeed old (which I knew) and eventually the valve would need to be replaced, BUT he didn’t try to sell me on it, but rather told me various options and made me comfortable. We own two houses and will definitely be calling them back for ALL things related to AC & Heating or anything they know how to do for my house! Thank you so much. Happy Happy Happy. 🙂 USE THEM.
Celeste B.
The folks at Elite pride themselves on doing good business and I truly believe that. After recurring cooling issues had surfaced on my 3yr old system (not previously installed by Elite), Elite sent over the best-of-the-best to help me. I had used their services in the early days of their business and this time, a totally new business showed up.
In a uniform on a Saturday morning and at my door was one of their tops techs, Cecil, and Chris, the VP of Services, who is a 3rd generation HVAC guru. These are the guys you can only hope show up at your door as you navigate the sea of questionable contractors!
Within 15 minutes of arrival, no joke, the problem was diagnosed. After months and months of cooling issues that seemed so trivial, I just couldn’t believe it was that easy for them to spot.
He confidently diagnosed the issue, showed the refrigerant leak to me, explained the mechanics behind it and offered a solution. I was literally in tears and was very pleased with this step because I was able to actually see the issue for myself rather than just taking someone’s word at face value.
Not only was I impressed but it restored my trust and confidence in knowing that providing outstanding customer service is still at the forefront of business, rather than it being just an extension or an afterthought.
That said, I look forward to a longlasting relationship with Elite Comfort for years to come and am confident that the collective experience, trained eye and passion for customer service demonstrated by their Top Management/Ownership certainly has a trickle-down effect on their tech teams. You will be getting honest, efficient and genuine service!
Thanks Charles, Chris and Cecil for taking care of me!!
Today, Jorge Sr. and Jorge Jr. came out to my house and replaced the leaking Lennox evap coil. They did such a great job, and I want to let you know that. I have never experienced an HVAC team that is so professional and knowledgeable, and willing to answer all of my questions as these two. They put on shoe covers and cover the floor with tarp to keep everything clean. Their whole positive attitude throughout the job–the way they act and behave–really sets them and your company apart from the rest.
I have seen other contractors go into my house before, and the way those other contractors go about doing the job–I always question whether they will wind up breaking something else in the process. But for Jorge Sr. and Jr., they for some reason made me feel at ease as they work throughout most of the morning.
Thanks again Chris and your team for a great job. I’m very glad I called you for a second opinion.
In March of 2015, my husband and I decided to replace our A/C and heating system. Our electric bills were exceeding $30.00 during the summer months. Our unit would not cool certain rooms well, and our home was very dusty. We had several companies provide us with recommendations and quotes to replace our A/C. One of the companies we called was Elite Comfort Home and Commercial Services. That’s when we met Chris. Chris took time to ask us questions about our current system, the problems we were having and what we were looking for. He measured our home, completed a load calculation and provided us with three options. After considering the various quotes we received, we elected to go with Elite Comfort. We chose Elite because they seemed to be the most professional and definite the most thorough. We chose to install a Trane 18 Seer system which was the most expensive of the three options we received from Chris. Today we are very glad we chose Elite Comfort Home and Commercial Services and the Trane system. Our house is finally comfortable throughout. We are saving money every month, our electric bill went down over $180.00 per month this summer, even with the extremely hot summer we had. Chris estimated our energy savings at 40%, but we are saving 50-60%! We also had a Trane Clean Effects installed, and it greatly reduced the amount of dust in our home and given us some allergy related relief. We highly recommend Elite Comfort Home and Commercial Services! They are courteous and professional. The Trane system they installed for us not only exceeds the estimated energy savings we were hoping to see but had dramatically improved how our home feels.
Cindy R.